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Our sought after services have been used by cities of all sizes.
We help municipal leaders navigate team conflicts, departmental culture, and leadership transitions. We do this through a two-prong approach: our dynamic trainings tailored to your needs coupled with our proprietary Wedge Removal Formula. Together we create sustained positive change for you and your teams.
Leadership & Employee Development Trainings
Download more from our Training Catalog Here:
A common characteristic found in great teams and relationships is fundamentally...
LENGTH: 2 hours
OBJECTIVES: Communication, Morale, Problem Solving, and
Conflict Resolution
FORMAT: Available Live in-person, virtually, or hybrid
A common characteristic found in great teams and relationships is fundamentally sound communication. This session focuses on the foundations of good communication--what, how, and when to use them, and the importance of communication to solve workplace and relationship challenges. This session provides participants with tools to communicate their way to achievement, as well as empower people to respond to and address unwanted conduct at work. When a workforce is empowered with communication skills, there are very few things they cannot achieve.
Effective Communication for Workplace Success
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Effective Communication for
Workplace Success
MOST
POPULAR
NEW SESSION
OF 2022
Because conflict will always happen, this is our most popular session. The difference between...
LENGTH: 2-3 hours
OBJECTIVES: Conflict Resolution, Leadership Development &
Team Building
FORMAT: Available Live in-person, virtually, or hybrid
Because conflict will always happen, this is our most popular session. The difference between great teams and dysfunctional teams is not the absence of conflict, it is the collective ability to not let the conflict define the team. When harmful conflict happens the byproduct is wedges driven into relationships. Wedges left unattended are the catalyst to destroy individuals, teams ,departments, and organizations. Each of us possesses a well-developed Human Interaction Toolbelt (Toolbelt ) with all the skills needed to successfully engage one another. This session will focus on helping participants sharpen some of those tools and obtain a Wedge Remover to add to their Toolbelt . When team members use their Wedge Remover and encourage others to do likewise, they can be assured that their teams will be characterized by greater harmony, productivity and efficiency.
The Wedge
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The Wedge:
A Simple Metaphor to Improve All
Your Workplace Relation
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MOST POPULAR
SESSION YEAR
AFTER YEAR
The pandemic generated one of the greatest workplace paradigm shifts and social...
LENGTH: 1.5 hours
OBJECTIVES: Belonging, Morale, Leadership Development &
Performance Management
FORMAT: Available Live in-person, virtually, or hybrid
The pandemic generated one of the greatest workplace paradigm shifts and social experiments in modern history. Almost overnight we removed millions of employees from the workplace and asked them to stay home and work. Over coming the work-from-home distractions, lack of in-person supervision, and accessibility issues will help employees. However, the greatest challenge for most remote employees is the isolation and lack of connection. This session focusses on solutions to these challenges, and best practices for creating the optimal structure to help employees succeed in the remote and hybrid environment. This session includes a discussion of leadership qualities necessary in times of crisis to bring peace, security, and confidence to employees.
Effectively Managing a Hybrid Workforce
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Effectively Managing a
Hybrid Workforce
With the news is full of bullying and harassment headlines, it is evident that some folks in....
LENGTH: 2 hours
OBJECTIVES: Compliance training for harassment and
discrimination prevention
FORMAT: Available Live in-person, virtually, or hybrid
With all the sexual harassment and bullying in the news, it is evident that some folks in the workforce are not getting the message. All employees, elected, appointed officials, contractors, and volunteers are entitled to a workplace free of unwelcome bullying, sexual harassment, discrimination, and retaliation.
This session is designed to provide participants with the knowledge and tools to identify, address, and respond to such unlawful conduct. This session will focus on educating participants on what constitutes sexual harassment, forms of discrimination, and the legal definition of retaliation. This session also includes a discussion on abusive conduct, i.e., bullying, and how to prevent it or respond to it when it occurs at work. The discussion will include the adverse impact of such behaviors on a workplace culture, ways to prevent them from occurring, and also how to respond to allegations of harassing and bullying behaviors in the workplace.
Harassment Prevention
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Workplaces that Work for All of Us:
A Harassment Prevention Session
Session meets the requirements of AB1825 & SB1343; and AB1661
This session focuses on empowering agency employees with the skills to...
LENGTH: 2-3 hours
OBJECTIVES: Customer Service, Effective Communication,
Workplace Culture
FORMAT: Available Live in-person, virtually, or hybrid
This session will focus on empowering agency employees with the skills to navigate heated and difficult customer situations. No one wants to be caught in a tough situation with a community member but they must not only be dealt with but treated with respect and allowed the opportunity to be heard. That is where de-escalation strategies are a necessity.
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The session will provide participants with strategies to transfer a sense of calm and genuine interest to the person they're interacting with so they can understand the root cause of the situation, and build trust with the individual. Learning will be engaging, immersive and provide practical skills. Building public trust and overcoming negative perceptions about public servants are the byproduct of effective public servant customer service. Participants can walk away feeling confident that they know how to navigate tough situations.
De-escalation
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De-escalation:
Strategies to Build & Rebuild Trust with Customers
Many agencies find themselves in situations of having to deal with workplace behaviors...
LENGTH: 2-4 hours
OBJECTIVES: Communication, Conflict Resolution, & Emotional
Intelligence
FORMAT: Available Live in-person, virtually, or hybrid
Many agencies find themselves in situations of having to deal with workplace behaviors that are unacceptable. Rude behaviors, employees angry with one another, or a lack of civility can have an adverse impact on workplace cultures. Sometimes the problem is what we say, other times it is how we say it, our timing, or it's a lack of self-awareness on how our conduct adversely impacts our coworkers. Setting workplace behavioral expectations is the foundation for preventing such conduct at work. Conflict and misunderstandings will still occur, but each session participant will leave with the tools to respond to the situation and not let conflict define the team or the culture.
Successful Workplace Cultures
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Successful Workplace Cultures:
Communication & Conflict Resolution Strategies
Public agency employees are often the first impression of the city, which makes...
LENGTH: 3 hours
OBJECTIVES: Customer Service, Workplace Morale
FORMAT: Available Live in-person, virtually, or hybrid
Public entity employees are often the community members' first impression of the city, which makes customer service skills essential. Customer service is inextricably intertwined with being a public servant. Local businesses, residents, and community leaders often feel that because their tax dollars pay public servant salaries they have an unwritten contract that requires public entity employees to be responsive to their needs. This makes the customer service context for public servants unique from just about any other customer service setting. Building public trust and overcoming negative perceptions about public servants are the byproduct of effective public servant customer service. This session will focus on providing participants with the necessary skills to improve the quality of customer service for both external and internal customers.
The Wedge
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Customer Service:
Effective Strategies for Public Agencies
Returning to the workplace in 2022 allows organizations to address a long overlooked...
LENGTH: 2 hours
OBJECTIVES: Workplace Morale, Engagement & Productivity
FORMAT: Available Live in-person, virtually, or hybrid
Returning to the workplace in 2022 allows organizations to address a long overlooked workplace challenge: burnout. In 2019, the World Health Organization (WHO) defined it as an "occupational phenomena" and defined it as a "syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed." This training gives all employees the skills necessary to identify, work though, and overcome burnout. All participants will leave this session with a revitalized passion for work and concrete strategies to create a resilient team. Participants will be equipped with tools to improve team performance, efficiency and connection.
Revitalizing a Resilient Workforce
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Revitalizing a Resilient Workforce:
Mitigating Burnout
Public servants face the necessary challenge of gaining and keeping the trust of...
LENGTH: 2 hours
OBJECTIVES: Communication, Morale, Problem Solving,
Conflict Resolution
FORMAT: Available Live in-person, virtually, or hybrid
As public servants: city managers, department heads and staff face the necessary challenge of gaining and keeping the trust of key stakeholders and community members as well as the leadership above them. The ability to develop, keep and rebuild trust is not only necessary but it is what will shift the culture of any campus or city towards positive sustained change by giving leaders the power to lead. This skill gives them the fortitude to make the tough decisions and generate buy-in from all involved parties. This training focuses on 3 components of developing trust: building great relationships, utilizing good judgment, and being consistent. By discussing concrete strategies in these three areas, leaders will be able to not only trust themselves but also be able to successfully navigate tough conversations with community members, earn the confidence of other officials, and be a trusted team member by the city leadership.
The Power to Lead: Building and Rebuilding Trust
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Harnessing the Power to Lead:
Building & Rebuilding Trust
This session will focus on the state and federal regulations that outline ethical...
This session will focus on the state and federal regulations that outline ethical conduct for public agency employees and officials. Specifically, this session will cover laws relating to personal financial gain by prerequisites of office, such as gifts and travel restrictions, prohibitions against the use of public funds, mass mailing restrictions, and prohibitions against acceptance of free or discounted transportation by transportation companies.
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This session will also focus on government transparency laws, including, but not limited to, financial interest disclosure requirements and open government laws and laws relating to fair processes.
Public Agency Ethics
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Preserving the Public Trust:
Ethics for Public Agency Officials
LENGTH: 2 hours
OBJECTIVES: Ethics Compliance for Local Government Officials
FORMAT: Available Live in-person, virtually, or hybrid
Session meets the requirements of AB1234
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The
WEDGE: Navigating Conflict
This is how Wedges happen everyday:​
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Every employee possesses a unique paradigm that causes them to think they are right in workplace situations.
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When paradigms collide at work the result is conflict.
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The byproduct of such conflict are wedges being driven into relationships often leading to team dissension and dysfunction.
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If left unaddressed the result is often increased turnover, litigation and/or financial loss.